I'm happy. Today, I got my watches back from Polar. I sent them off for 2 battery replacements and to replace a missing button. I got my watches back with new batteries, and the button replaced. I think they also changed the watch bands and they even replaced the screen on one of them (that had a scratch I didn't mind). They credited one of them as being under warranty (which I don't remember even filling out that form). So, for all that, it was only about $35 total with shipping and taxes. (I was expecting the bazillions for 2 battery replacements and a million dollar charge for the button). I'm happy. Polar rox.